IndirizzoDescrizione del lavoro:
JOB DESCRIPTION:
(COMPANY NAME)'s Cardiac Rhythm Management division is recruiting a 1 YearCustomer Service Representative, based in our offices in Milan. This position reports into the Team Leader Customer Service and would join a team of 4 - and a broader team of 13 dedicated professionals to bringing the top level of service to our customers.
The main responsibilities include:
* Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints
* Compliant with internal processes and procedures and with the applicable legislation.
* Manage all daily activities in Customer Service independently and actively support local Customer Service management
More specifically, you will:
* Receive & process orders for all customer which are received by telephone
* Handle customer complaints and perform investigations
* Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager
* Issue required credit notes for returns and complaints within the official procedural deadlines
* Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable; investigation of claims and follow-up for emergency
* Receive & process orders for all customer which are received by e-mail, fax or post.
* Follow procedures related to the receiving, checking and creation of the sales orders/invoices
* Work on process improvement and projects under the supervision of the Customer Service supervisor/manager
EDUCATION & COMPETENCIES *
* Upper secondary diploma
* Strong practical experience in Customer Service
* Fluent in Italian & English- high level, written and spoken
* Knowledge of Microsoft Office
* Knowledge of ERP packages (SAP, …)
* Team player
* Customer oriented
Working at (COMPANY NAME)
At (COMPANY NAME), you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:
* Career development with an international company where you can grow the career you dream of
* An attractive benefits package (e.g. a superb defined contribution pension scheme, employee stock purchase program)
* A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
* A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
* A challenging position in a fast-growing crisis independent industry
* To become part of a dynamic, highly educated, highly skilled, and motivated team
* Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
* Multi-national environment, where we foster the development of our talents within the enterprise
Follow your career aspirations to (COMPANY NAME) for diverse opportunities with a company that can help you build your future and live your best life. (COMPANY NAME) is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.(COMPANY NAME).com, on LinkedIn
https://www.linkedin.com/company/(COMPANY NAME)-/
Facebook at www.facebook.com/(COMPANY NAME) and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
Italy > Milan : Viale Edison 110, Edison Park Centre
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
