Customer Service Associate

e-work S.p.A., recruitment agency, Faenza Branch, is hiring a CUSTOMER SERVICE ASSOCIATE, on behalf of a company global leader in chemistry whose business is strongly growing on both national and international market. Initial fixed term contract, with the aim of a permanent contract.

The company uses technology to produce specialty materials and chemical products which are used in most major industries and consumer applications. 

We are looking for a Customer Service Associate who, after on the job tailored training, will be the main contact for the final customer, responsible for the perfect order fulfillment within the order-to-cash process to ensure customer satisfaction, who will also be in charge of order entry, order management, problem solving, administration, registration of new customers (software SAP) and data maintenance, after-sales services (e.g. complaint handling).

Duties and responsibilities:

• be the main contact for the customer with regular interactions both on the phone and via email
• ensure perfect order fulfillment of orders and resolve issues as required
• cooperate and coordinate with other internal functions: sales, logistics, scheduling, credit, billing, quality, regional business management etc.
• work closely with sales representatives supporting them with sales data analysis and report requests and providing customer follow-up
• fulfill customer's requests (e.g. provide documents, certificates, declarations etc.)
• process billing related adjustments (e.g. returns, credit/debits)

Requirements:

• College/University degree
• fluent in English and another European Language (mandatory) - (e.g. Spanish, German, other EU languages)
• outgoing personality with excellent communication skills
• Customer Service experience is an advantage
• SAP knowledge is an advantage
• Troubleshooting/problem solving skills/proactivity
• Ability to work well in a team environment
• Customer orientation and ability to adapt/respond to different types of characters
• Customer-focused mindset

Job type:

• full time – 8hrs shift Monday to Friday
• initial fixed term contract (in perspective of a permanent contract) – CCNL Chimici Farmaceutici
• personalised career path 
• positive working environment that promotes employee wellbeing, growth and goal attainment
• place of employment: Forlì

L'offerta di lavoro si intende rivolta all'uno e all'altro sesso in ottemperanza al D.Lgs. 198/2006.
I candidati sono invitati a leggere l'informativa privacy - D. Lgs 196/2003 - all'indirizzo web : www.e-workspa.it