Customer Service & Administration Specialist

Adecco Consultant Milano is looking for a Customer Service & Administration Specialist based in Milano (Zona Nord Est) to support the growth of the italian branch of an important company working in the field of the asphalting machines.
Activities
• Monitor Parts ordering to our Distribution Centre.
• SOL administration, create new customers/users. Price list update
• Delivery time request to our Distribution Centre when no stock.
• Creation of surplus requests (in SAP) based on overstock or wrong order.
• Invoicing parts orders daily
• Support/coordinate locally in Italy when there are delivery issues, wrong address, zip code, etc.… Deliveries follow-up.
• Support dealers with technical doubts => correct parts identification
• Create and manage the “service jobs” (SJA) depending on the type of action (Warranty case, preparation, maintenance contract, external);
• Customer creation and SN linked in the internal digital tool
• Open, fill and close the warranty or contract service job.
• Invoice the service contract at the date planned in the contract.
• Order the parts needed for the claim and open the claim in the internal system.
• Warranty complete work-flow
• Prepare the homologations for Italy with the consultant (manage the list based on AMI – Aftermarket Manager Italy and plan the dates);
• Prepare the declaration of conformity signed by the company manager and send to the customer.
• Manage the CE certificates work-flow.
Requirements
• Previous Experience in a similar role
• Italian + Fluent English
• Knowledge in pack office is also mandatory for the mission.
Categoria Professionale: Impiegati
Città: Milano (Milano)
Patenti:

• B

Disponibilità oraria:

• Full Time

I candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679).
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Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004).