Customer Engagement Execution Senior Manager

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Customer Engagement Execution Senior Manager

Apply locations IT Milano time type Full time posted on Posted Today job requisition id JR1138

• Location: Based in Milano

• 3 days in field, Tuesday to Thursday in the office, Monday and Friday are WFH/Smart working when not in the field

• Job type: Permanent

The Customer Engagement Execution Senior Manager is responsible for leading the country Key Account Managers’ (KAM) team, by defining and executing the sales strategy aligned with global strategy and exercising control over resources, KAM budgets and expenses. He or she will work with and supervise the KAM team to grow new business opportunities and drive profitable revenue growth through designing and setting the strategic plans for the region.

This role also requires managing the KAM sizing, structure, and territory design for brands in promotion and monitoring field activity to ensure balanced workloads, as well as driving the design and implementation of the local incentive program aligned with the Global Sales Incentive Program (GSIP).

Role and responsibilities

• Overall responsibility for ensuring the successful delivery of the company’s sales objectives, designing and setting the strategic engagement plan aligned with the global Commercial Excellence strategy.

• Analyze market conditions and trends, develop long term strategies, and provide recommendations to the Country Lead Italy.

• Collaborate with Country Lead and SEC Omnichannel Excellence in forecasting of sales objectives, ensuring realistic and achievable projections.

• In partnership with Finance and SEC Omnichannel Excellence, develop pricing policies, including volume discounts and terms and conditions, that aligns with market penetration strategy.

• Responsible for recruiting, training, and development of the KAM team. Guide KAM team in being accountable for sales results and successful performance.

• Ensure the sales force is duly trained on internal compliance procedures and standards as well as on the Pharmaceutical Industry Code of Good Practices and other industry-related legislation.

• Provide strategic input to the Customer Engagement Strategy Manager and SEC Omnichannel Excellence Manager for development and continued evolution of the Customer Engagement and omnichannel plan as well as KAM-related customer resources.

What you’ll bring

• High level of written and spoken English.

• Extensive experience in pharmaceutical Sales Management.

• Previous experience in direct people leadership/management.

• Cross-functional business leadership experience within sales or marketing.

• Experience in Incentive Program design.

• Comprehensive understanding of the pharmaceutical industry, drug prescription process and prescription drugs distribution process in Italy.

• Effective Sales Force Leadership, Coaching, Motivation or similar

• Highly accountable with the ability to lead and motivate a team

What we offer in return

• Competitive salary

• opportunities for learning & development

• collaborative, inclusive work environment

Diversity and inclusion

Building an inclusive environment where people can thrive, grow and achieve their full potential is a priority. We believe this isn’t just the right thing, but also the smart thing to do, as we focus on making a positive difference for our customers and their patients.

About Mundipharma

Mundipharma is a global healthcare company with a presence across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East. Mundipharma is dedicated to bringing innovative treatments to patients in the areas of Pain Management, Infectious Disease and Consumer Healthcare as well as other severe debilitating disease areas. Our guiding principles, centered around Integrity and Patients-Centricity, are at the heart of everything we do.

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Additional Job Description:

Primary Location:

IT Milano

Job Posting Date:

2024-01-18

Job Type:

Permanent

About Us

Mundipharma is a global healthcare company with a presence across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East.

Mundipharma is dedicated to bringing innovative treatments to patients in the areas of Pain Management, Infectious Disease and Consumer Healthcare as well as other severe and debilitating disease areas. Our guiding principles, centered around Integrity and Patient-Centricity, are at the heart of everything we do.

For more information about Mundipharma's guiding principles and commitment to diversity and inclusion visit: