IndirizzoAt Eni we are looking for a Customer Care Front Line - Mobile Worker who, within Plenitude, will be responsible for ensuring the monitoring and control of the service levels provided to the customer through the contact and CUSTOMER CARE channels.
Who we are:
Plenitude Societa Benefit ( new identity of Eni gas and electricity) controlled by Eni, and present on the market with a business model that combines the production of energy from renewable sources, sale of gas, electricity and energy services to private customers and business with a widespread network of constantly expanding charging points for electric vehicles.
It currently supplies energy to millions of customers in the retail market across Europe, thanks to a large portfolio of GW of renewable capacity in operation. By 2030, to achieve the challenging decarbonisation objectives, the aim is to reach over 15 GW and increase the number of charging points for vehicles.
Plenitude is present in Italy, France, Greece, Slovenia, Spain, Portugal, the United Kingdom, Norway, the United States, Kazakhstan and Australia.
We have energy to change.
Within the Customer Care team you will be responsible for:
- Monitoring of the entire CUSTOMER CARE structure and analysis of the KPIs provided
- Analysis of the impacts of all new activities and the consequences on the CUSTOMER CARE structure
- Monitoring of CRM systems, telephone bar, chat interface and other reporting dashboards in order to perform quantitative and qualitative analyzes
- Coordination with other internal functions such as, for example, Marketing Customer Experience/Digital/IT for the grounding of new projects, in order to set up the activities and best plan what the impact on the customer and his experience will be
This is the opportunity for you if you meet these requirements:
- Degree in Economics or Engineering. Different and/or lower qualifications and fields of study may be taken into consideration given significant experience in the role
- At least 3 years of experience in the role and in supervision and control of CUSTOMER CARE activities and inbound channels
- In-depth knowledge of CRM and front end systems
- Availability to travel frequently throughout Italy
- Good knowledge of the English language
Work location
Milan, Rome - Mobile worker
Contract type
Permanent
At Eni we believe in enterprising people, capable of making a difference and contributing with passion and innovation, to respond to the global challenges of the energy transition. We consider everyone's skills and attitudes , continuous training , diversity and inclusion as fundamental . We promote flexible forms of work with particular attention to well-being, welfare and work-life balance.
Eni will evaluate the applications received considering plurality and diversity as sources of enrichment. If you are among the people evaluated most in line with the required profile, you will be contacted to continue the selection process.
Whatever your ambition, in Eni you can find the tools to realize it.
Energy for action takers
#LI-ECU
#LI-PLU
