IndirizzoAt Eni we are looking for a Process Design & Optimization Expert who, within Plenitude, will support the company transformation programs currently underway, with a particular focus on optimizing end to end processes for areas of expertise .
Who we are:
Plenitude Societa Benefit ( new identity of Eni gas and electricity) controlled by Eni, and present on the market with a business model that combines the production of energy from renewable sources, sale of gas, electricity and energy services to private customers and business with a widespread network of constantly expanding charging points for electric vehicles.
It currently supplies energy to millions of customers in the retail market across Europe, thanks to a large portfolio of GW of renewable capacity in operation. By 2030, to achieve the challenging decarbonisation objectives, the aim is to reach over 15 GW and increase the number of charging points for vehicles.
Plenitude is present in Italy, France, Greece, Slovenia, Spain, Portugal, the United Kingdom, Norway, the United States, Kazakhstan and Australia.
We have energy to change.
Within the Commercial team you will be responsible for:
- support in the analysis and design of new processes, or in the adaptation of existing ones, for new products or new business models
- analyze current operational processes to identify areas of efficiency improvement in customer experience, costs and performance
- independently promote improvement initiatives, supporting them with the drafting of appropriate business cases, bringing them to management approval according to company approval processes
- follow the implementation of projects as a process analyst, until release into production or as part of an agile project development team
- guarantee full support in the implementation of the development program for new services
- customer care support and training for the areas of expertise
This is the opportunity for you if you meet these requirements:
- Master's degree in Economics or Engineering. Different and/or lower qualifications and fields of study may be taken into consideration given significant experience in the role
- At least 3 years of experience in the role
- An in-depth knowledge of CRM (dynamics) systems and processes in the energy or telco world is a plus
- Good knowledge of the English language
Work location
Milan
Type of contract
Permanent
At Eni we believe in enterprising people, capable of making a difference and contributing with passion and innovation, to respond to the global challenges of the energy transition. We consider everyone's skills and attitudes , continuous training , diversity and inclusion as fundamental . We promote flexible forms of work with particular attention to well-being, welfare and work-life balance.
Eni will evaluate the applications received considering plurality and diversity as sources of enrichment. If you are among the people evaluated most in line with the required profile, you will be contacted to continue the selection process.
Whatever your ambition, in Eni you can find the tools to realize it.
Energy for action takers
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