Crm Specialist - Project Manager Emea

Additional Locations: Italy-Milan; Germany-Düsseldorf

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

THIS ROLE CAN BE BASED IN MILAN, MADRID, LONDON, PARIS, DUSSELDORF,

Purpose Statement:

Identify and drive the Process & Programs strategy through Customer Relationship Management (CRM) platforms, combining tools & processes optimization to improve performance.

The role is responsible to support the data-driven sales effectiveness strategy to prompt internal execution and mindset shift around key sales processes & marketing insights.

Develop and communicate a compelling vision for Divisional stakeholders around the application of CRM technology and data insights.

CRM Management:

• Work collaboratively with the Divisional C&CE P&P and Marketing Leads and IT Team to continuously improve the CRM system to optimize customer centricity, enhance functionality for the sales users and maximize reporting outputs
• Incorporate feature requests or new tools into product roadmap based on leadership / end user business needs to optimize Sales processes
• Supports the business and country champion team in their ongoing CRM skill development.
• Maintains an expert level knowledge of system functionality, configuration, and process
• Design and serves as subject matter expert to the local super users for CRM problem resolution
• Acts as backup for Lead Super Users SME’s of other businesses.
• Ensure quality data processes are in place to guarantee accurate qualitative metrics can be used and maintained.
• Leads and supports key aspects of CRM system implementation (EMEA Key Priorities etc…)

Project and Change Management:

• Apply a structured change management approach and methodology for the people side change caused by projects and change efforts.
• Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
• Develop a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.

Business Analyst / Data to Action Expertise:

• Support the generation of Customer insights providing data analytics and reporting.
• Work with divisions to foster data-driven commercial decision making.
• Support the internal stakeholder in the development of planning and methods aimed at measuring the efficiency and effectiveness of the sales force including the sizing and geographic allocation of the Field Force in the territory.

Sales Analysis, Commercial Productivity:

• Nurture long-term partnerships with key internal stakeholders to implement, track and report key metrics to drive performance while gathering feedback
• Monitor and improve commercial processes: measure process effectiveness, identify bottlenecks and inconsistencies, review and optimize processes, deploy new process effectively thanks to strong communication and change management skills
• Develop and maintain processes to capture and communicate key customer intelligence within the CRM system.
• Work with business and sales operations leaders on processes essential to salesforce productivity: pipeline management, territory management, reporting, sales process optimization.

Requisition ID: 579920

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!