IndirizzoAdditional Information Seasonal
Job Number 24025869
Job Category Rooms & Guest Services Operations
Location W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
W Rome is casting for a Seasonal Concierge to join the first W Hotel in Italy.
Reporting to the Lead Concierge, the Concierge is responsible for ensuring an authentic W experience to each and every guest.
We are on the hunt of extraordinary passionate hospitality Talents who will be ready to join us for the summer season 2024.
About us
W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.
The impact you’ll make
Our jobs aren’t just about giving guests a directions or special arrangements. Instead, we want to build and experience that is memorable and unique. Our Concierge take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, they make transactions feel like part of the W experience.
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special.
What we offer
Join the dream-team of the first W Hotel in Italy
Professional career progression at international level in Marriott International
Learning and development opportunities online, on the job and in class
Discounts on hotel rooms, gift shop items, food and beverage
Disruptive management & motivated and engaging Talents
Charity events, Wellbeing activities through the TakeCare program
Canteen service and uniform
What you’ll do
Act as the first point of contact between guests and an organization. Answers all guest inquiries, directs phone calls, coordinates travel plans, and more.
Makes each guest feel welcomed and valued
Selects unique experiences to make the guest stay in the Eternal City unforgettable
Passionate to keep discovering what’s new and what’s next to provide an insider access to the City
Suggests exclusive addresses selected and guaranteed by the team
Takes care of every detail for a perfect stay to anticipate guests needs
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Keep hotel’s Talents and guests constantly updated, maintaining good relationships with outside vendors.
Discovers, gathers information about new local vendors and updates the team accordingly.
Maintains a strong knowledge about local areas and ongoing events happening.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.
What we’re looking for
Previous experience as Concierge is a big plus
Understanding of rooms operations and luxury hospitality
Excellent verbal and written communications skills in Italian and English
Excellent guest service skills
Strong knowledge of what the City of Rome has to offer
Strong planning, organizing and follow up skills required with a focus on details
Strong computer literacy (Microsoft Outlook, Word)
Ideally, technical knowledge of GXP and Opera
A warm, people-oriented demeanor and a team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
The ability to stand, sit or walk for extended periods of time across a work shift
Explore our very big world
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
