Head Concierge

Humangest, on behalf of Arsenale Group, a company operating in the luxury hospitality industry, is seeking a Head Concierge to work in a prestigious 5 stars hotel located in the heart of Rome, to be responsible for providing impeccable guest services.

Job overview:

The Head Concierge will play a pivotal role in ensuring that every guest's stay surpasses expectations by delivering personalised assistance and anticipating their preferences and requirements. As a key leader within the organisation, the Head Concierge will be entrusted with the responsibility of not only managing but also elevating the concierge department to unprecedented levels of excellence.

This role requires strategic thinking, exceptional leadership skills and a true passion for delivering unparalleled guest experiences.

Requirements:

●     Significant experience in a hotel Lobby Concierge role within a luxury property, with a proven track record of providing exceptional service and standards' deep knowledge

●     A certification in hospitality management will be considered a plus

●     Exceptional interpersonal and communication skills, including team building and interacting effortlessly with high-profile guests

●     Strong local area knowledge, including attractions, restaurants, museums, entertainment venues and transportation options

●     Passion for staying updated on current trends and attractions

●     High proficiency in using hotel management software and other computer systems

●     English and Italian high confidence and fluency, other languages are appreciated

●     Legal right to work in Italy

●     Flexible schedule, able to work mornings, evenings, weekends and holidays