Concierge, Hotel De Russie, Rocco Forte Hotels

Main Purpose: 

The Concierge handles Guest services management providing an excellent service at all times, exceeding our Guests’ expectations and making their stay as one of a kind. 

Reports to: Head Concierge.

Main duties & responsibilities:

•Plan all Guest services within the property and the area and manages all Guests’ requests according to the company policies, procedures and standards;

•Act as the point of reference for Guests who need assistance or information and attend to their wishes and requirement; 

•Anticipate customer’s needs and provide personalised solutions by suggesting activities and outlets provided by the hotel or the area; 

•Suggest and arrange events, excursions, transportation etc. upon request from hotel residents;

•Answer the phone and make reservations, take and distribute messages or mail and redirect calls;

•Have knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area;

•Keep the Front Desk staff well informed of Guests’ preferences, providing assistance when needed.

We offer:

•Fixed-term contract according to C.C.N.L. Settore Turismo.

•Learning & development activities and career opportunities.

•Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

•Staff celebrations.

Competencies required:

•Collaboration: Be able and willing to work as a team within the department and with other departments. 

•Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.  

•Personal development:  Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.

•Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity. 

•Technical Skills: Demonstrate technical competence and knowledge related to the role. 

Other requirements: 

•Professional experience, preferably at international level, in the same role; 

•Advanced level of English knowledge. A third language is preferred;

•Knowledge of hotel management software (e.g. Opera);

•Knowledge of the Microsoft Office package (Word, Excel, PowerPoint);

•Possess excellent organizational skills;

•Strong passion for hospitality and attention to details.

Workplace: Hotel De Russie, Via del Babuino, 9, 00187 Roma.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).