Associate Digital Product Manager

It’s an exciting time to join the Marketing & Communications team here at AXA, with significant investment planned in all UK&I businesses to transform, deliver new digital services to our customers and streamline and automate our business processes. To define the customer experience, feature roadmap, and manage the execution of digital experience, we’re looking for a talented individual to join the team.

As an Associate Digital Product Manager at AXA Health, you sit at the intersection of customer, business and technology, delivering customer experiences across a range of customer facing digital channels and products.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events. 

We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.

What you’ll be doing: 

• Support the creation of the Digital Product vision and strategy for your digital feature, journey or service.
• Collaborate with stakeholders to identify the priority problems to solve.
• Ensure your digital features, journeys or services meet customer need, are technically feasible and deliver customer and business benefits.
• Be accountable for designing, building and publishing digital experience changes across your digital feature, journey or service.
• Define, own, and communicate the product roadmap, ensuring roadmaps are outcome oriented, aligned to business strategy, visible and accessible to stakeholders.
• Define and own the Digital Product measures of success and reporting.
• Establish clear product goals and performance KPIs ensuring clear alignment to business strategy and commercial outcomes. 

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What we’re looking for:

• Experience of designing, building, publishing and managing consumer quality digital experiences.
• Understanding of design, technology and data principles. Including the complexity of customers digital needs and how products will meet those needs.
• Ability to work collaboratively across business areas to co-create digital features and experiences.
• Ability to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes.
• Confident in designing operational processes for successful running and maintenance of products or services throughout their lifecycle.
• Able to recognise when to move through different stages of the product lifecycle.
• Experience taking the right actions are taken to investigate, resolve and anticipate problems.
• Customer focused and represent the customer in all decision making.
• Understanding of the financial mechanics of running successful Digital Products.
• Strategic thinker and an advocate for product management practices.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

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At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to adi.stapletonberry@axa-uk.co.uk.

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