Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company
Your Role
Your primary objective will be to drive customer operational excellence by ensuring all agreed processes are followed by Customer Care (CCL) teams and customer expectations are well understood before commencing operations.
Your Responsibilities
- To participate in customer implementation and on-boarding processes ensuring a full understanding of
customer expectations and agreed processes; aligning service flexibility with process compliance. - To act as the bridge between the CCL team and customer to fulfill customer requirements while representing
our interests. - To participate in setting up standard operating procedures (SOP), key reporting structures and customer
deliverables to ensure service delivery monitoring and identification of improvement areas. - To organize and lead customer reviews, strategically seeking management participation where needed.
- To keep track of follow up closure of any claims or incident reports.
- To identify and share opportunities with the development team to grow customer business, facilitating a higher
return on investment (ROI) from existing customers.
Your Skills and Experiences
- Over 10 years experience in Air Logistics area (Operations, Business development etc.)
- Over 2 years experience as Air LogisticsOperational Key Account Manager
- Good command of English
- Excellent communication skills
- Problem solving skills
- Commercial mindset
Good Reasons to Join
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company
Indirizzo
Forma di lavoro
