Traction / Electronic Field Service Technician

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this role, you will execute medium-to-high-complexity service work – installation, commissioning, maintenance, upgrades and retrofits – according to work instructions and in accordance with ABB processes, standards and safety guidelines.You will deliver excellent customer service by meeting customers’ needs, while maintaining good relationships with customers. You will work with others to identify new service business opportunities, helping to convince clients to take the complete service portfolio.

This position reports to

Service Operations Manager

Your responsibilities

• Conducting repairs, identifying technical problems, and analyzing them remotely or on-site.
• Coordinating, preparing, and ensuring that all materials, parts, and equipment are available and of appropriate quality.
• Preparing standard lists, as well as documents and reports to be signed by the customer.
• Reporting work done in a timely manner and following up when needed.
• Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures, and making recommendations to avoid the problem in the future.
• Making suggestions for product, quality, and customer service improvements, and discussing them with management.
• Ensuring that Health, Safety & Environment (HSE) practices are of high standard and working to eliminate unsafe practices and incidents.
• Consistently applying functional processes while considering links to other teams.

Your background

• Some experience in Field Service or maintenance environment, especially with drives, batteries, converters, etc.
• Sound knowledge of maintenance and repair of electronic devices in Wind, Traction, or similar sector.
• A collaborative, solution-focused approach and strong written and spoken communication skills.
• A, engineering or FP2 degree in electronics.

Benefits

• Wellbeing program
• Employee Share Acquisition Plan
• Meal allowance
• Flexible work practices

More about us

ABB Traction is a leader in traction technologies, driving innovation in rail and e-mobility. Our propulsion, auxiliary and energy storage solutions contribute to making transportation more sustainable, while saving energy every day. Our people and culture are the foundation of our success. We all together make the difference for our customers every day.We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.Work model: hybrid #LI-hybrid