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Our Company
(COMPANY NAME) inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, (COMPANY NAME) has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.
If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join (COMPANY NAME)! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!
Your Role
We are looking for an energetic and results-oriented Teleselling & Caring Specialist to join our Sales Team in Cesena (Italy) and play a key role in increasing our profitability and sales revenue by delivering a luxury sales experience to our clients.
You will be a driven and consultative salesperson with excellent communication skills, strong teamwork and a passion for sports, fitness and wellness. You will cover a crucial role in selling (COMPANY NAME) products and services, providing a premium customer experience, understanding the customer's needs and offering the best solution for their desires. In this role you will handle all the requests from new and/or existing customer and you will follow up on leads from marketing campaigns by creating a strong interaction (via call/ email/ chat).
Your Impact
* Guarantee the achievement of quarterly inside sales targets
* Fulfill lead generation activity aimed to increase the customer base
* Manage B2C inbound calls, delivering a unique selling experience while understanding their needs and offering the right solution to reach the customer's satisfaction
* Manage outbound calls to generate new business opportunities
* Support our sales force on the field scheduling visits
* Manage and nurture the CRM Database to ensure information is accurate and up to date
* Collect and share adequate market feedback with relevant departments
* Oversee the process from order to installation checking the customer satisfaction and upselling additional products or services where applicable
About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are a driven and consultative salesperson with excellent communication skills and strong teamwork. You are cool-tempered and able to handle rejection
What you should bring:
* 2-3 years' experience in telesales or another sales/customer service role
* Bachelor's Degree, ideally with business development experience
* Excellent (phone) sales techniques and communication, interpersonal skills
* Experience in working in a team in sales-oriented environments
* Outstanding negotiation skills with the ability to resolve issues and address complaints and doubts
* Long term customer relationship approach
* Ability to identify process improvements
* Fluency in English
* Knowledge of CRM management
* Interest in and passion for technological evolution and innovation
* Knowledge of Salesforce would be a plus
(COMPANY NAME) is an Equal Opportunities Employer
We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at (COMPANY NAME), where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
