Technical Support Engineer

Job summary
As a Technical Support Engineer, you will troubleshoot and solve complex customer technical issues. This role offers opportunities for career growth and development of technical proficiency. The position allows for flexible work-from-home options.
Job seniority: mid-to-senior level
Responsibilities
• Own, investigate, and solve complex customer technical issues by collaborating with teams and using troubleshooting tools. • Lead in building communities and share knowledge through readiness programs and mentoring. • Engage with Microsoft Engineering/Supportability teams to improve products and develop automation techniques.
Requirements
• Strong troubleshooting and debugging skills, with experience in Technical Support or a similar customer-facing role. • Excellent communication and senior stakeholder engagement skills. • Proficiency with tools such as Microsoft Power BI, SQL Server Analysis Services, and network troubleshooting. • Ability to work in a fast-paced, high-volume environment and prioritize multiple demands. • Experience or familiarity with Office 365, Windows Administration, or cloud architecture is a plus. • Fluent in English, additional knowledge of Latin languages is a bonus.
Key Skills Needed
• Thorough troubleshooting and debugging • Communication and senior stakeholder engagement • Proficiency with Microsoft Power BI or similar BI tools • Understanding of SQL Server Analysis Services and SQL Server Reporting Services • Basic network troubleshooting • Support experience delivering IT Application support or services • Experience or conceptual knowledge of cloud architecture • Familiarity with DNS and HTTP principles
Benefits
• Industry leading healthcare • Educational resources • Discounts on products and services • Savings and investments • Maternity and paternity leave • Generous time away • Giving programs • Opportunities to network and connect