Systems Support Assistant (G-6)

23411 |Registry 

Note: Several positions may be available as a result of this recruitment. 

A roster of suitable candidates may be established for this post as a result of this selection process for both fixed-term established and general temporary assistance posts.

Important:

Recruitment for this post in the General Service category is done on a local basis. As a result, staff are generally recruited from the area in which the particular office is located but could be of any nationality.  Candidates applying to a post in the General Services category shall meet the relevant employment and immigration requirements in the country of the duty station, including fulfilling residence and work permit conditions.

Applicants will be responsible for any expenses incurred in relation to: visa, travel to and from, and relocation to and from the duty station, in the event of an employment offer.

A staff member in the General Service category who has been locally recruited shall not be eligible for the entitlements and/or benefits exclusively applicable to internationally recruited staff.

Organisational Context

Under the direct supervision of the Director of Judicial Services, the Information Management Services Section ensures that the Registry puts in place adequate Information Management (IM) services, for the benefit of all Organs and activities of the Court. The Information Management Services Section will also provide services to other Registry clients, including external parties relying on the policies and technology of the Court.

Information services consist of:

• Information management activities which include: developing policies and best practices for the management of (digital) documents, records and archives; library services and knowledge management, whether technology based or not.
• Information Systems support including systems development, administration and integration.
• Technology Services Operations support, including end-user services, communications and networking technology, audio-visual technology.
• Information security activities, including developing policies and best practices,  implementing information security standards and managing risk related to information, whether technology based or not.

The Information Management Services Section provides:

• Advice on best practices addressing the needs of its clients and the Court’s and Registry’s strategic objectives.
• Integrated solutions (i.e. systems, policies and processes) relying on industry best-practices on all aspects of information services related to capturing, storing, preserving, delivering, securing and managing information and communication.
• Leadership and dialogue with clients in relation to the innovation, awareness and adoption of new information practices, tools and technology-enabled processes and practices that will improve productivity, effectiveness, information sharing and availability.
• Strategic input and support for the implementation of a continuous change management process harnessing the use of information and technologies.

Duties and Responsibilities

Within this framework and under the direct supervision of the Associate Systems Support Officer the incumbent will perform the following duties:

• Maintain and provide application support for the enterprise information systems in use at The Court in the following areas: Document Management, Records and Archives Management, Evidence processing and judicial proceedings;
• Ensure the high availability and optimal performance of these enterprise systems; maintains and administers the application servers, performs daily monitoring, troubleshooting and performance analysis;
• Perform application servers installations, upgrades, configuration, customisations and deployment; collaborate with the infrastructure and database administrators or vendors for optimal implementation;
• Provide technical  and coordination support with the other teams for upgrade projects;
• Provide application technical support to the Information Management unit, Systems developers and the Service Desk;
• Draft technical documentation for system maintenance, functionality and configuration.

Essential Qualifications

Education:

Diploma of secondary education, is required.

 Experience:

• Minimum eight years of progressively responsible experience in ICT field, is required; An advanced or a first-level university degree may be considered as a substitute for two years' working experience only to determine eligibility
• Demonstrated experience in information systems technical support, preferably with electronic files processing and information management applications, of medium or high complexity, handling confidential information is required;
• Demonstrated experience and understanding of 3-tier application architecture, web interfaces, web services, working knowledge of relational databases (SQL Server), operating system (Windows) components, programming, basic network concepts are required;
• Experience with PowerShell and/or other similar scripting languages is highly desirable;
• Experience/training or certification in SharePoint Server administration or SharePoint online Administration is a plus;
• Experience in leading application upgrade projects is highly desirable;
• Experience in migration workloads from on premise to Cloud and understanding of managing applications deployed in Azure is highly desirable;
• Experience in implementing and configuring automated monitoring systems is a plus.

Knowledge, Skills and Abilities:

• Ability to learn and support new technologies;
• Ability to read technical documentation;
• Ability to handle uncertain situations;
• Ability to work under pressure;

Knowledge of Languages:

Fluency in either of the working languages of the Court, English or French, is required. Working knowledge of the other is desirable. Knowledge of another official language of the Court (Arabic, Chinese, Russian, Spanish) would be considered an asset.