System Administrator L

Job summary
The position holder is responsible for providing SysAdmin services to IT Systems Users across Europe sites.The engineer will work together with the Field Support Team and Regional teams to resolve on-site and off-site solutions incidents and to fulfill requests raised from the organization.The engineer will work with IT teams, responsible for back-end systems such as servers and networking.
Job seniority: mid-to-senior level
Responsibilities
• Provide adequate IT support remotely and on-site (customer facing) to IT Systems Users.• Taking ownership of IT issues and working with IT Teams across the globe to resolve these issues.• Document troubleshooting and problem resolution steps in Standard Operating Procedures (SOPs).• Prioritize and manage many open cases at one time.• Respond to and resolve issues within the agreed time limits (SLA's).• Responsible for the correct registration in ServiceNow (ticketing system) of all incidents, service requests, and changes.• Undertake small to medium-sized IT projects as instructed by the IT Management.• Escalate IT Issues to the IT Management where necessary.• Adherence and adoption of IT Corporate Standards.
Requirements
• Ability to work independently and as part of a team with a courteous and professional attitude.• Excellent time management and prioritization skills.• Good listening skills; problem-solving and the ability to handle multiple projects/clients at once in a fast-paced environment.• Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges.• Flexible to work under all circumstances.• Must be willing to spend the time necessary to achieve and maintain a high level of technical proficiency.• High focus on the quality of work.• Must have experience working with PC based hardware, software, and basic networking components.• At least 5 years of relevant work experience in a similar role.• Experience in a regulated environment (GxP).• Excellent communication skills and excellent in English and Dutch, verbally and in writing.• Pro-active, service-oriented mindset and a strong focus on the quality of work.• Valid driver’s license required.
Key Skills Needed
• Windows FileServer• Printing Solutions like PaperCut• Autopilot and troubleshooting• Local Windows Server administration for sites that not yet migrated and still have local servers• Patching planning for local instruments/servers• Windows O/S configuration• Azure• Intune and Autopilot• Office applications, O365, Teams and Exchange• Azure Active Directory and Active Directory• Group Policy Management• Networking (LAN/WAN) ITIL