Spare Parts Specialist, Ra

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

This position reports to

Service Sales Manager

Your role and responsibilities

Mission Support service sales for Spare Parts enquiry. Ensures the entire customer supply process, implementation and execution, in order to achieve a high level of service quality, operational efficiency, on time delivery, order growth and customer satisfaction. Role 1. Product launch - Supports the product/system/service development process from project specification to product/system/service launch. - Assists sales and marketing teams in the launch and selling of Spare Parts associated to new products/systems/services. - Manages Spare Parts evolution with respect to product/system/service Life Cycle Management (LCM) shifts. 2. Customer relations - Collaborates with internal teams (i.e. Manufacturing, Quality, Engineering, Research & Development, Supply Chain, and Logistics) to ensure customer satisfaction. - Assists with resolution of customer Spare Parts issues. 3. Sales targets - Participates in determining sales targets for sales force. 4. Marketing plan - Collaborates to define marketing plans in order to promote sales activities. 5. Training - Cooperates to embed Spare Parts highlights into product/system/service training to internal teams and customers. 6. Price list - Prepares price lists for review and approval and delivers customer quotations. - Contribute to develop and maintain Spare Parts back-end costs repositories and front-end e-commerce tools. 7. Analysis - Prepares various analyses by market, and product. - Collaborates with internal teams to share data as needed. 8. Marketing tools - Contributes to the preparation of marketing tools to support the business and the Sales organizations. 9. Product improvement - Proposes new Spare Parts, kits, and packages development or enhancements of existing ones in order to offer suitable and unique solutions to customer needs. - Contributes to the definition of their technical characteristics by providing specific expertise

Qualifications for the role

•  Native Japanese and business level of English
•  Open mind/ communication, Rapport building and interpersonal skills
•  Communication & Coordination skill
•  Loyalty, passion, stability and strong sense of integrity
•  Proactive manner
•  Customer Orientation
•  Result Orientation
•  Teamwork and collaboration
•  Cultural Sensitivity

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe.