Senior Manager, Claims

Senior Manager, Claims

Wroclaw/Poland

We are looking for an individual with a proven track record of teams’ leadership and project management to join Claims Department.

Senior Manager will be responsible for multiple tasks and projects.

A core aspect of this is communication - having the ability to have robust, fair, and open conversations with Stakeholders at all levels of seniority. Having an insight in a variety of teams also means that you will need to understand the aims and purposes of each team at a high level, and if necessary, getting involved in more detailed aspects should the need arise.

Successful candidate will work across various business units building good relationship/partnership among parties. On top of the core role above, the successful candidate, will also be integral in shaping and owning key initiatives and projects to develop and mature the Claims Department and overall Shared Service Centre for the benefit of all teams.

DISCOVER your opportunity

What will your essential responsibilities include?

• Understanding key performance indicators for core business processes, seeking solutions to build partnership, collaboration, costs reductions, standardization, risk management, and improving profitability and efficiency
• Create and follow the local strategy of standardization and continuous improvement
• Supporting operational excellence and the quality initiative and being its ambassador
• Providing structured and creative analysis to identify business process improvement opportunities and key performance indicators, rational arguments for a change.
• Maintain a good working knowledge of the projects being managed globally, regionally and locally.
• Support the transition of projects from project mode to “business as usual”, including: the production of training materials, deployment of transition plans, delivery of training, etc.
• Manage and prioritize workload effectively, ensuring deadlines
• Provide superior customer service to all internal and external stakeholders and ensure the same high customer service standards are upheld by all colleagues. Continually identify areas where stakeholder experience can be improved
• Lead and enable the successful transition and changes of new and existing work into the teams from across AXA XL, in line with Claims strategies.
• Oversee regular reporting and data quality. Accountable for key performance indicators delivery for all business processes, seeking solutions to build partnership, collaboration, costs reductions, standardization, risk management, and improving profitability and efficiency
• Drive consistency around the target operating model through appropriate levels of applied governance and active management model enforcement
• Support operational excellence and the quality initiative and being its ambassador
• Undertake any other duties that the company may reasonably request to be performed

You will report to local Senior Delivery Leader.

SHARE your talent

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• 8+ years of experience, preferably in the insurance, banking, technology industry, operations, project and process management, outsourcing
• Proven experience in stakeholder and senior leads relationship management
• Accountability for KPI and SLA delivery, prioritization skillset & experience in delivering good quality results on time
• Strategic and creative thinker
• Strong communication skills
• Innovator and good influencing skills
• Approachable and able to relate across all business lines
• Experience in leading, developing, managing, and motivating employees by leading as example, setting a high bar for performance, engagement, and commitment. Takes initiative and has the ability to lead independently
• Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding stakeholder
• Experience of working autonomously and driving initiatives to successful completion
• Excellent analytical and logical thinking skills with strong attention to detail, ability to dive into detail of processes where needed
• Proven experience in insurance and shared service environment would be advantageous
• University degree (business, insurance, finance, economy, management are preferable)
• Fluent Business English, min. C1+ level as a must
• Computer literate including Microsoft Outlook, Word, Excel, PowerPoint, and other commonly used software

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability