Salesforce Architect

For one of the big players in the Energy sector, we are seeking a Front-End Technologies Architect with a strong focus on Salesforce. You will be the referent for the Salesforce Architecture in the company collaborating with different stakeholders, both national and international.

Your responsibilities

• Identification of the application impacts during the preliminary estimation phase of every project, design of the High-Level Architecture and preparation of the of the integration needs list
• Definition of architectural, technical and integration needs to be included in the Request for Proposal during tender processes and of technical evaluation criteria during final evaluation
• Process/flows diagrams during project analysis
• Identification of issues source and corrective initiatives during incident management process
• Studying Global architectural principles, integration based on local scope, definition of architectural best practices to be used in the front-end and CRM domains
• Discovering new technologies and solutions that might fit better with needs within the Group team of Architects or externally in the Market
• Verifying and validating Systems Integrators developments in order to be compliant with Salesforce data model and standard capabilities
• Keeping the Central Architectural and Processes Library updated with the changes designed for High Level or Process/flows analysis

In terms of scope those are the main areas of involvement and responsibilities:

• Salesforce: CRM processes with a special focus on Salesforce Industries cloud, commodity and solutions catalog, Field Service, Sales & Support cloud
• Document Management platforms and processes on contract management, digital sign, archiving
• Omnichannel architectures for inbound/outbound communications
• External customer portal integration with CRM and backend systems
• Implementation of DevOps methodology on Salesforce

Experience required

At least 2-3 years' experience in the Architect role with a deep knowledge of Salesforce.

• Knowledge of Project Management methodology with proven experience in small projects
• Knowledge of Business Process Model and Notation (BPMN)
• Fluent in English both written and spoken
• You are a dynamic team player, also able to face challenging tasks with autonomy
• Strong problem-solving attitudes and enthusiasm for modern and innovative solutions are preferred.
• Main Integration Pattern knowledge (REST and SOAP APIs, Even Driven, …)

Location: Milan (hybrid - 60% in smartworking)