IndirizzoSummary About us Founded in 1961' Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt- -porter in a 1966 collection called 'Rive Gauche'' synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999' the luxury goods division of the Kering Group acquired Yves Saint Laurent and' under the creative direction of Anthony Vaccarello since April 2016' continues to position the house at the summit of the luxury universe. Today' Saint Laurent collections include women's and men's ready-to-wear' shoes' handbags' small leather goods' jewelry' scarves' ties and eyewear. We are currently seeking a Customer Service Representative who will report to the Retail Customer Service Coordinator as part of our dynamic team in Cadempino. Job Description Your opportunity You will form an integral part of the Customer Service Department within the Integrated Logistics Business Unit' providing exceptional service to stores and internal clients. You will achieve the highest level of customer satisfaction through relationship management in cooperation with divers departments within our company. This invigorating role will allow you to provide optimal Customer Service to the clients of our luxury brands. How you will contribute - Use our organization's internal mainframe systems to manage the orders received during sales campaigns as well as the prices and delivery of goods - Adhere to precision' quality and timing standards to ensure the best quality service - Provide top quality Customer Service by answering customer inquiries/issues as required - Communicate and collaborate with internal departments in order to meet customer expectations - Contribute to the development and execution of planned activities - Facilitate the collection of information in order to monitor business trends and opportunities Who you are - A high school graduate (preferably a university graduate) - A Customer Service Representative with at least 2 years' experience in Customer Service or in a department liaising with customers (preferably within the fashion/luxury industry) - An expert in using Microsoft Office' especially Excel' AS400 (SAP knowledge would be a plus) - An excellent communicator able to work well with individuals from all levels of an organisation and suppliers - A collaborative problem solver who is able to priorities - A proactive detail-oriented person who is able to regularly meet tough deadlines and handle a high volume of tasks - Fluent in Italian and English' both written and spoken, any additional language would be an advantage. Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender' age' nationality' culture' religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent' both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer' we welcome and consider applications from all qualified candidates' regardless of their background. Job Type Agency Start Date 2024-01-22 Schedule Full time Organization LGI S.A. - KERING GROUP OPERATIONS
