Park Hotel Marinetta

Job summary
Front Office Agent position at Park Hotel MarinettaResponsible for providing efficient and effective service to guestsMaintains professional relationships with guests, colleagues, and suppliers
Job seniority: mid-to-senior level
Responsibilities
• Ensure quality service and guest satisfaction according to company procedures• Ensure hygiene and safety regulations are followed in the department• Handle guest check-in and check-out procedures• Manage cash activities during shift• Process requests outside of reservation office hours• Coordinate with Housekeeping and Maintenance departments• Assist with Concierge activities as needed• Maintain high service standards
Requirements
• Proven experience in a similar role in 4*-5* Hotels or Resorts• Excellent knowledge of English and German, French is a plus• Good relationship-building and customer care skills• Experience with PMS management systems (knowledge of Hotel Cube is a plus)• Good standing and interpersonal skills with clients• Dynamic, proactive, attention to detail• Teamwork attitude, availability for shift and weekend work
Benefits
• Fixed-term contract starting from March 2024• Accommodation provided• Uniforms with free laundry service• Extra day off for birthday• 2 days of rest per week• Free Wi-Fi in accommodations• Weekly clean bedding and bath linen• 30% discount on SPA services at Park Hotel Marinetta• Free use of bicycles from the hotel• Access to company canteen even on days off• Dedicated Wi-Fi in the facility• Performance-based incentives