Operations Support Coordinator

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for an Operations Support Team (OST) Coordinator to join our Manila Operations Support   Team. As a key member of our team, your goal will be to help establish the Operations Support Team in Manila, fueling the expansion of our thriving Philippine Branch and providing invaluable support to Operations Managers both here and in the UK. This role plays a vital part in ensuring our Operations Teams are on course for delivery of multiple exam series.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What makes you the ideal candidate in this role?

 As an Operations Support Team Coordinator, you will play a crucial role in people management and planning of permanent and temporary staff members, partnering closely with group managers ensuring demands for peak work is met. With a focus on data-driven decision-making, you will actively and reactively review the allocation of OST and temporary members of staff, maximizing the sharing of knowledge and experience within the team and Operations.

The following will help you be an ideal candidate for this post:

• Excellent communication and accurate writing skills
• People management experience
• Accurate with data when using Microsoft Excel and Word, or other internal systems
• Proven track record of accomplishment in an operational management position demonstrating responsibility, accountability, innovation, successful team leadership and development, and customer interfacing at a coordinator level.
• Proven negotiation skills and ability to problem solve.

We strongly encourage e you to submit a supporting letter alongside your CV explaining your interest in the role and how your previous experience and aptitude make you a good fit for this position.

If you are driven by the desire to help others and to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners, we invite you to pursue your potential with us.