Operations Manager

Job Title: Operations Manager

Salary: £33,300 - £43,400

Location: Cambridge/Hybrid Working

Contract: Permanent/Full Time (35 hours per week)

If you are innovative, customer focussed, a great team player and looking for a new and exciting challenge this could be the role for you.

We are looking for a highly motivated and encouraging Operations Manager to join our team to help ensure strategic projects and our exam services are delivered on time and to a high standard.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role 

These are exciting times for Cambridge University Press & Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers.

To enable us to meet the ever-increasing demand for our services, we are seeking to appoint an enthusiastic and dynamic Operations Manager, who will thrive in this changing environment and is motivated by delivering excellent customer service.

This role, within the Exam Services team, encompasses a range of tasks and responsibilities, reporting to a Senior Operations Manager, you will need to establish a high standard for the following activities:

• Ensuring your team completes a variety of business critical and strategic activities accurately and within pre-agreed timescales to deliver the end-to-end exam process.
• Supporting Operations Support Managers and Senior Operations Administrators as they manage a variety of documented, business critical processes.
• Defining and implementing KPI and trend reports on progress to support business compliance and ensure process accuracy.
• Ensuring that peak processing periods, bespoke sessions, and projects are suitably planned for and reviewed after.
• Ensuring that identified issues, risks and non-conformances are accurately recorded, investigated, and suitably mitigated against in a timely manner.
• Appropriately addressing wellbeing, engagement, and performance through continuous conversations.
• Identifying ways of developing processes and working collaboratively with colleagues to implement improvements.
• Supporting in the scoping and delivery of major strategic projects and developments.
• Developing an understanding of our internal and external customers and ensuring your direct reports share that understanding.
• Establishing and subsequently maintaining constructive working relationships with colleagues across the organisation and key external stakeholders.
• Overseeing a bi-annual documentation review, where comprehensive and compliant Process Flows and Work Instructions are created, reviewed, updated and signed-off.
• Maintaining Standard Operating Procedures to support business compliance and ensure high-level process understanding.

 About you 

You are an instinctive collaborator, consistently demonstrating high attention to detail and can work effectively under pressure and to demanding deadlines. You will also have a passion for helping others to realise their potential, through empowerment, recognition of progress and mutual respect.

As our next Operations Manager, you will have a keen interest in process revision and improvement and be driven to develop your knowledge in key areas, such as change management and regulatory compliance.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.  

We review applications on an ongoing basis, with a closing date for all applications being Wednesday 24^th April 2024 and interviews are scheduled to take place on Thursday 2^nd May 2024.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements. 

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

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