Operations Manager

Job summary
Operations Manager - Compliance, Amazon Pick-up And Return PointsSupport compliance related to product installation and maintenance in EUBuild and maintain strong relationships with internal and external partners
Job seniority: mid-to-senior level
Responsibilities
• Manage the compliance aspect of installation and maintenance process for PARP products• Execute compliance tasks on-time, including permit request and post-activities conformity check• Drive continuous improvement projects in compliance processes and cost reduction• Monitor performance of service providers and escalate issues as needed• Identify and execute opportunities to improve customer experience and performance• Lead and participate in strategic projects• Partner with global Technical Operations Program Managers• Develop materials for service providers and host partners• Report on daily, weekly, monthly KPIs and projects to senior leadership• Maintain subject matter expertise on permit request and building compliance
Requirements
• Degree or advanced/master's degree• Relevant experience in building permit in IT• Relevant experience in risk management• Analytical approach to measuring/optimizing performance• Experience communicating with a wide range of stakeholders• Experience managing external partner deliverables• Willingness to travel (10%)• Experience with legal frameworks• Experience in program or operations management• Experience with SQL, advanced Microsoft Excel• Six Sigma or Lean certification