Operational Key Account Specialist

You will be part of our International Supply Chain team, enabling our customers to optimize their supply chains through our order management + sea transportation management solutions.

Your Role

Your primary objective is to ensure delivery of operational commitments + development plans for high profile International Supply Chain (ISC) customers across our origins while focusing on the following tasks.

Your Responsibilities

• To develop + maintain expert knowledge of customers’ business needs + our solutions offering.
• To build strong relationships with our customers + network through daily interaction.
• To maintain + improve all documents of allocated accounts such as standard operation procedures (SOP) + working instructions.
• To ensure awareness + full understanding of all customer related processes + deliverables by providing regular training to internal stakeholders.
• To establish + improve the operational control environment in collaboration with data analysts to ensure near real-time visibility on key performance indicators + leading process measures.
• To identify performance gaps + collaborate with origin offices to perform preventative/corrective actions + escalate structural issues + risks related to systems/resources/facilities.
• To organize, prepare + conduct regular performance reviews.
• To co-create, document + deliver improvement initiatives based on the agreed supply chain value roadmap with customers.

Your Skills and Experiences

• Your strong project management skills + knowledge of ISC solutions, along with your operational experience + relationships will be the key to your success.
• You will be successful in this role because of your knowledge across our operations, products + services; because you possess the key attributes we are looking for.

Good Reasons to Join

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application