IndirizzoDescrizione del lavoro:
Company Description:
A luxury hospitality brand for modern travellers, connecting them to genuine places, people and stories through personal experiences, and providing heartfelt hospitality in the world's most exciting destinations.
Anantara Hotels, Resorts & Spas is delighted to welcome the 5* Palazzo Naiadi to our worldwide collection of exclusive hotels and resorts. With the perfect centric location for both leisure and business, this 19th century marble palace hotel is situated on the majestic Piazza della Repubblica, right in front of the famous Diocletian Thermal Baths dating from 306 BC and just a stone's throw from the city's iconic monuments.
The 232 rooms, from comfortable Duplex and Premium rooms to spacious suites and a presidential apartment, are elegantly designed in a Neoclassical style with the perfect ambiance to relax or stay connected while experiencing Rome from a unique and authentic perspective.
A selection of dining options including the Ineo Restaurant and the Seen Rooftop Restaurant & Lounge Bar are available for guests. The hotel's signature cocktails are served at the Lobby Bar and be sure to savor the Anantara Signature breakfast, served daily. A spa, fitness center and outdoor pool are also available.
The wonderful rooftop terrace offers a suggestive view across Piazza della Repubblica.
Job Description:
Responsibilities:
* Conduct guest arrivals and departures.
* Confidently provide personalised, proactive guest service
* Impart your knowledge and recommendations about the hotel, its facilities and the local area including restaurants and attractions;
* Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards.
* Maintain professional, open and honest communication to assist guests and make accurate bookings.
* Ensure that all daily tasks are completed accurately and in a timely manner;
* Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures;
* Ensure guest queries and complaints are handled efficiently and effectively;
* Manage the Reservations system in order to maximise bookings, availabilities and revenue streams
* Reconcile daily finances and reporting statistical and financial information
* Assist in general administration duties in the Front Office department and general duties across the Housekeeping, Maintenance and Food and beverage departments as required.
* Work unsupervised and exercise initiative
Qualifications:
To be successful
* Minimum 2yrs Hotel experience
* Demonstrated experience in Front Office Operations
* Strong problem-solving skills
Additional Information:
Join our positive and vibrant team and be rewarded with these team benefits:
* Ticket Restaurant
* Discounts on accommodation across all Minor Hotel brands
* Discount when you visit any of our restaurants, cafes and bars
* Career progression
* Reward & Recognition programs
