IndirizzoAt Eni we are looking for a Junior Regia CRM & War Room Analyst who, within Plenitude, will be responsible for supporting the analysis and monitoring of the main Customer Relationship Management data, collaborating with colleagues and partners to in order to better manage the team's activities.
Who we are:
Plenitude Societa Benefit ( new identity of Eni gas and electricity) controlled by Eni, and present on the market with a business model that combines the production of energy from renewable sources, sale of gas, electricity and energy services to private customers and business with a widespread network of constantly expanding charging points for electric vehicles.
It currently supplies energy to millions of customers in the retail market across Europe, thanks to a large portfolio of GW of renewable capacity in operation. By 2030, to achieve the challenging decarbonisation objectives, the aim is to reach over 15 GW and increase the number of charging points for vehicles.
Plenitude is present in Italy, France, Greece, Slovenia, Spain, Portugal, the United Kingdom, Norway, the United States, Kazakhstan and Australia.
We have energy to change.
Within the Regia CRM & War Room team you will be responsible for:
- Monitor in real time and near real time the contacts of all the touch points available to our customers (telephone, chat, site and app) in order to guarantee the best customer experience;
- Analyze and monitor the main qualitative and quantitative KPIs through the construction and updating of dedicated analytical dashboards;
- Support the preparation of forecasting analyzes in order to predict customer requests and act proactively to minimize the risks associated with the management of contact flows on all touch points;
- Collaborate operationally with team colleagues and external partners to better manage front and back office activities.
This is the opportunity for you if you meet these requirements:
- Master's degree in STEM or economic disciplines
- Maximum 3 years work experience gained in the field.
- Knowledge, even basic, of Data Analysis tools (Azure Databricks and Power BI) will be considered a plus
- Good knowledge of the English language.
Work location
Milan
Type of contract
Professional apprenticeship; A permanent contract may be considered based on the experience gained.
At Eni we believe in enterprising people, capable of making a difference and contributing with passion and innovation, to respond to the global challenges of the energy transition. We consider everyone's skills and attitudes , continuous training , diversity and inclusion as fundamental . We promote flexible forms of work with particular attention to well-being, welfare and work-life balance.
Eni will evaluate the applications received considering plurality and diversity as sources of enrichment. If you are among the people evaluated most in line with the required profile, you will be contacted to continue the selection process.
Whatever your ambition, in Eni you can find the tools to realize it.
Energy for action takers
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