Evaluates quality trends across the program and provides feedback to the management team.
Tracks and documents Quality Events.
Develops continuous improvement initiatives based on gaps and trends identified.Provides support for program-related audits.Conducts call and documentation review of staff member's work and monitors accuracy and completeness of information provided, including clinical content.Ensures program consistency relative to compliance with the organization and client policies/procedures.Monitors efficiency and observes training sessions, trends and assesses changes in employee performance...