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Our Company
(COMPANY NAME) inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, (COMPANY NAME) has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.
If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join (COMPANY NAME)! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!
Your Role
We are looking for an International Customer Service Specialist to join our HQ Team at (COMPANY NAME) Village (Cesena, Italy). He/She shall have a positive and proactive mindset, as he/she will play a crucial role in the premium customer journey, executing 'order to cash' processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.
The role offers variety, empowering the team member to take ownership of the customer and relative processes from 'order to cash', inclusive of delivery management. We support a diverse range of customers and each Customer Service Specialist works with assigned customer segments and territories, allowing them to form close relationships with the customers, sales team and Service Centres. The ideal candidate will have high attention to detail and accuracy with strong time and workload management skills.
Your Impact
* Guarantee precise and timely order processing from quote confirmation to billing
* Guarantee to the customer a Premium Customer Experience, managing the customer touchpoints
* Frictionless delivery planning and management through the logistic portal: delivery date management, D&I job assignment & activity closing
* Free stock optimization and managing of Purchase Orders to HQ, when required, assuring the correct stock movement management
* Assure accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to foresee backlog slippage
* Constantly update IT systems with all relevant information collected during Customer Service activities
* Assure the proper management of (COMPANY NAME) Care Activities, providing adequate feedback to customers' inquiries
* Manage a post-delivery survey in order to assess customers' satisfaction, proactively acting to solve any issue with the customer
About You
* Bachelor's or Master's Degree in Foreign Languages, Economics, International Relations or similar fields
* 1-2 years' experience in Customer Service or Logistics areas
* Fluent in English (minimum level C1 CEFR), fluency in another language besides Italian is considered a plus
* Customer Caring and Customer Orientation
* Knowledge of SAP - advance SD module use (preferred)
* Service business expertise
* Project Management
* Financial Skills and Cost Management
* Negotiation and solid communication skills
* Advance Analytical Skills
* Advance MS Office pack use, especially advance excel use
Passion for Sports, Enthusiasm, Humility, Pro-activity, and Ethics complete the desired profile
(COMPANY NAME) is an Equal Opportunities Employer
(COMPANY NAME) is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at (COMPANY NAME), where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
