Housekeeper, Hotel De La Ville - Rocco Forte Hotels

Main purpose:

The Housekeeper manages the front-end operations delegating tasks to the Housekeeping team throughout the day, and ensuring each Guest has an excellent experience. Strong commitment to quality and Guest care are a must.

Reports to: Executive Housekeeper.

Main duties & responsibilities:

•Ensure that housekeeping requests by Guests are responded to in a timely and efficient manner and where possible anticipate Guest’s needs;

•Guarantee daily inspection of Guest rooms, public areas, back of the house areas to maintain and reach our service standard;

•Help in maintaining all department inventories and cleaning schedules;

•Support the Head Housekeeper to maintain the décor of staff house, lockers and back of the house;

•Assist the Head Housekeeper in the housekeeping staff appraisal, training and development;

•Comply with the financial objectives of the department.

We offer:

•Fixed-term contract according to C.C.N.L. Settore Turismo.

•Learning & development activities and career opportunities.

•Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

•Staff celebrations.

Competencies required:

•Collaboration: Be able and willing to work as a team within the department and with other departments. 

•Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.  

•Personal development:  Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.

•Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity. 

•Technical Skills: Demonstrate technical competence and knowledge related to the role. 

Other requirements: 

•Fluent in Italian;

•English knowledge is preferred; 

•Previous professional experience in the same department is preferred;

•High School certificate.

Workplace: Hotel De La Ville, Via Sistina, 69, 00187 Roma.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).