IndirizzoDescrizione del lavoro:
Job Description
As System Specialist you ensure well-functioning warehouse management system and overarching warehouse control system by supporting from a technology perspective in collaboration with your team.
Responsabilities:
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* Ensure well-functioning WHM & overarching WH Control System
* Support DC operations
* Monitor system functionality and new system functionality developments, incl. interfaces WMS, WCS and PLC
* Communicate change requests from end users to Regional Sales & Ops
* Maximize operational excellence, quality and efficiency by educating end users in the IT system functionality
* Distribute & translate release notes and inform/ ensure training of users in the new functionality of a release
* Ensure all systems work as expected and are used correctly to aspire best service to the stores and to secure that business is not interrupted
* Ensure an effective and efficient incident management, when needed (e.g. participate in "bridge calls", Incident reporting)
* Ensure high quality level of all decided IT system related procedures and correct implementation
* Ensure training of end users (training conducted by Advanced Users, if exist) in the departments in new systems and functionalities
Align release waves and system down time with key stake holders, i.e. DC management, sales etc.
Ensure training of team leaders on any basic new functionality
Requisiti del candidato:
Qualifications
Competencies
* Strong expertise in DC-level technology infrastructure, WMS, WCS and supplementing systems experience
* Functional competencies for supporting technology and system-related operations and incidents
* Proactivity in problem-solving and hands-on attitude to resolving incidents
* Ability to understand system features and updates within a given time frame as well as ability for knowledge transfer
* Strong communication and coordination skills and a collaborative mindset
