Front Office Agent - Sheraton Milan San Siro  

POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. […]
Log all guest requests or issues into computer, contact appropriate individual or department (., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Provide information to guests about room features, property amenities, and local areas of interest. […]
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality...