IndirizzoIn this role, you will have the opportunity to:
Contribute as a team member and in partnership with their peers and the entire organization to achieve results.
Support the service business, execute the budget premises, overtime, spare parts consumption, travel and expenses, all Beckman Coulter resources, and key metrics performance.
Ownership and accountability for after sales customers on service and customer relationship. Lead customer satisfaction results.
Lead the elevation to assure response time aligned with customer and business needs.
The essential requirements of the job include experience >2 years in technical services (IVD) or similar industry.
Available for travelling >70% of worktime, be on site with customers.
Proven experience with hands-on Service, pre and post installation, on field and remotely.
Proven experience in workflow of clinical analysis laboratories (IVD)
Good communication at different levels within the customer, from the operational to the laboratory Managers level, demonstrate great soft skills.
Skill with processes and KPIs, lead execution of action plans for deviations
Ability to manage issues and multiple priorities.
Intermediate in English, native speaker of Brazilian Portuguese
degree in Engineering or similar.
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, onsite working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a onsite work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this onsite work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
