F&B Operations Manager

Villa Igiea reopened on May 2021 completely refurbished after almost two years of renovation work. It shows contemporary design while maintaining its Liberty soul.
The hotel has 100 rooms and suites, overlooking the flourishing gardens and the Gulf of Palermo. Well-known Chef Fulvio Pierangelini leads the kitchen brigade and conceive the hotel culinary offer. A beautiful Wellness Centre is available for relaxation and body care while sports lovers will find a spacious and well-equipped fitness room. The property is enriched by a see front swimming pool for the exclusive use of Guests.

The Position

FOOD & BEVERAGE MANAGER

Main purpose:
The F&B Manager is responsible for the overall F&B division, which includes Restaurants, Bars, In Room Dining and Banqueting.
He/she needs to maintain and consolidate the well-known exceptional service of the F&B Division for our Guests in compliance with Rocco Forte quality standards and procedures.
Reports to: General Manager

Main duties & responsibilities:
• Manages of the entire F&B Division, according the to the Company policies, standard and procedures, maintaining its high reputation;
• Leads by example utilizing a “hands-on” approach to management and assists developing highly motivated, pro-active F&B Team Members with the highest ethical standards in order to deliver a cost effective and quality oriented service;
• Develops an operating budget for each of the department's revenue outlets; he/she monitors and takes corrective action as necessary to help assuring that budgeted sales and cost goals are attained;
• Develops budget for all necessary F&B equipment and recommends facility renovation needs;
• Develops monthly forecast;
• Ensures that adequate cash procedures are followed and that documentation is reported in an accurate and timely manner, as well Guest check analysis, ticket controls, and daily sales reports and analysis;
• Manages the Departments’ long range staffing needs;
• Responsible for recruiting, training and evaluating F&B Team Members;
• Assures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented, in partnership with the L&D Manager;
• Monitors employee records to minimize overtime and keep labor costs within the budget
• Ensures that all standard operating procedures for revenue & cost control are in place and followed;
• Ensures that all applicable Rocco Forte Hotels policies and procedures are followed;
• Ensures that all applicable LQA and Rocco Forte Hotels standards are followed and maintained;
• Ensures that all the procedures regarding Health & Safety and HACCP are followed;
• Researches new products and evaluates their costs in cooperation with Purchasing Manager;
• Greets Guests and oversees actual service on a regular basis;
• Addresses complaints and strives for Guests’ satisfaction.

We offer :
• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.

Competencies required :
• Team Management & Collaboration: be a role model for team work, reward and encourage positive team play. He/she will engage the Team Members, with a open communication, regular feedback and promoting a culture of trust and respect.
• Communication: He/she shares information across the business in a timely manner to inform better decisions.
• Personal effectiveness & Emotional intelligence: Self-awareness and self-control are a must. Able to establish mutually beneficial relationships with others. Set clear goals and expectations and identify clear priorities.
• Business orientation: Create an understanding amongst all the departments of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements.
• Self & team developer: enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities. Discuss, plan, track and support own and team development and professional growth.

Other requirements :
• Professional experience, preferably at an international level, in the same role for at least four years;
• Italian and English knowledge at Advanced level. Third language preferred;
• Excellent knowledge of all aspects of F&B Operations, including Restaurant and Bar Management, Banqueting, In Room Dining, Culinary and Stewarding;
• Experience in quality driven projects;
• Experience in change Management;
• Strong background on Food and Beverage cost control;
• Familiarity with F&B Management systems such as EasyMeal, Quadranet, XnPos.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).