Indirizzo
Organizational Setting
The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient, and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.
The Infrastructure and Facilities Management Service (CSLI) within the Logistics Services Division (CSL) is responsible for the maintenance of the headquarters’ premises and for providing services to FAO employees. CSLI also assists FAO Decentralized Offices in facilities maintenance, technical projects, infrastructure activities and technically innovative systems to reduce their carbon footprint. Furthermore, it promotes the implementation of the Corporate Environmental Responsibility Strategy within headquarters and Decentralized Offices.
The post is located in the Facilities Management Service (CSLI) at FAO headquarters in Rome, Italy. The incumbent may be located at the Organization’s headquarters in Rome (Italy) or may undertake home-based assignments.
Reporting Lines
The Facilities Management IT Specialist will report to the Facilities Management Officer. He/she collaborates with other CSLI managers.
Technical Focus
Overall responsibility for CSLI system implementations, deployments, administration and upgrade projects of the IT related platforms ranging from BIM based tools (Revit and similar), AutoCad, Archibus.
Tasks and responsibilities
Under the overall guidance of the Facilities Management Officer, the incumbent will:
• Analyze, define and identify opportunities for improvement in business operations and processes within the integration between IT systems and FACILITIES MANAGEMENT;
• Provide subject matter expertise on strategies, techniques, and solutions to integrate CSLI IT applications and data used in the management of complex facilities and related systems, with particular focus on the integration among all the data sources, such as: Archibus, Revit, etc., in coordination with CSI on possible data exchange with other corporate systems.;
• Engage closely with business owners and users to review and define business requirements of the IT solutions in terms of modules, functionalities, configurations, and customization needed, based on various business requirements and scenarios;
• Participate in requirement workshops, collaborating with vendors, business owners and users, CSI, and other FAO and external stakeholders to document functional requirements and review solution proposals and design, including system integrations;
• Lead the deployment of new functionalities, applications, and technologies by developing plans, coordinating with vendors, and setting project timelines and priorities;
• Evaluate solution presented by selected vendors/contractors and assist business users in reviewing test scenarios, test cases, and test data;
• Conduct and oversee User Acceptance Testing (UAT) and data migration activities;
• Use industry-standard software, tools, technology, programming techniques and workflow rules to adjust, customize and modify the available solutions;
• Analyze, research, resolve, and verify data discrepancies, data quality and information integrity for all software and systems impacting the FACILITIES MANAGEMENT function;
• Provide access management, support, and troubleshooting for post-go-live implementation of rolled-out applications and modules;
• Develop support materials and deliver face-to-face and remote training;
• Support the Facilities Management Officers by conducting executive updates and stakeholder meetings to ensure that the project board is informed of the ongoing status.
CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING
Minimum Requirements
• Education: University degree in computer science, business or public administration, statistics, management information systems or other related field. For PSA, a high school diploma or equivalent with at least 8 years of documented experience will be considered as well.
• Work experience: A minimum of 8 years of experience with at least 3 years in a role having a specific focus on delivery related to Autodesk, Archibus, Oracle or SQL suites and applications. The ideal candidate will have a background in the operation and management of facilities in large international organizations, and the multiple computer applications used across the full spectrum of facilities planning, management and operations activities.
• Languages: Working knowledge (level C) of English.
FAO Core Competencies
• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement
Technical/Functional Skills
• Technical project management; Preparing materials and monitoring all phases of the Software Development Life Cycle (SDLC) - functional business requirements, business cases, project charters, communication plans, test plans, detailed functional specifications.
• Expert and deep knowledge and understanding of at least two of the following platforms: Archibus, Revit, Oracle, SQL and understanding of BIM principles and technologies.
• Developing complex business process models, use cases, business requirements, functional specifications. with specific focus on the analysis and implementation of change management.
• Identifying impacts of configuration and business process changes on other modules and systems.
• Experience in delivery of multi-tier IT system, system architecture and integration tasks.
• Experience in complex organization environments. Excellent writing skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely.
• Understanding and interpreting technical information and manuals and sharing expertise with other technical staff.
• Contract management for information technology products and services.
Selection Criteria
• Previous experiences in the design and implementation of large renovation or new construction projects;
• Demonstrated knowledge and experience with the Archibus Integrated Workplace Management System (IWMS), Autodesk Revit, ServiceNow, or equivalent systems and applications.
• Demonstrated ability to identify issues, collect and analyze information and develop recommendation and/or solutions.
• Comprehensive computer knowledge and understanding of the full suite of Microsoft Office programs, with expert knowledge in Excel and relational database management systems.
• Strong written and oral communication skills; comfortable with interacting with department heads and managers.
• Working knowledge (level C) of Italian would be considered as an asset.
• Limited knowledge (level B) of another FAO language (French, Spanish, Arabic, Chinese, Russian) would be an asset.
