Director, Strategic Business Development

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. We are looking for a new Director, Strategic Business Development to join our Sea Logistics team.

Your Role

Unlock a world of possibilities and seize the opportunity to make a significant impact as a Director, Strategic Business Development here at Kuehne+Nagel. By forging meaningful connections with new customers, you will not only bolster Kuehne+Nagel's revenue but also open doors to a realm of untapped potential. Picture yourself as a sales virtuoso, delighting clients with unparalleled support, and elevating their satisfaction to new heights. As you navigate uncharted territory, you will identify hidden gems, unearthing opportunities to propel Kuehne+Nagel's market share to soaring heights. Embrace the thrill of collaboration, where your ideas and feedback will become catalysts for innovation, setting the stage for Kuehne+Nagel to outpace the competition. This is your chance to leave an indelible mark, to shape the trajectory of a dynamic organization.

Your Responsibilities

• Establish a physical Customer Care Location (CCL) presence in Harrisburg, PA, fostering a culture aligned with KN behaviors and expectations while building strong internal relationships
• Demonstrate an agile mindset, lead by example, and embrace change, emphasizing attentive listening
• Manage working conditions to ensure a balanced and healthy work environment
• Communicate and translate the company's vision and targets effectively
• Act as the 'face of the company' for customers in the branch, emphasizing a customer-centric approach
• Prioritize digital services to enhance customer experience and encourage digital engagement
• Cultivate and maintain customer relationships, addressing client escalations and ensuring smooth customer onboarding
• Monitor customer satisfaction, collect feedback, and strive to achieve or exceed targeted customer retention rates
• Position KN as an employer of choice in the region, driving a positive human experience (eNPS)
• Play a strategic role in HR topics, including talent assessment, standardized HR processes, and efficient hiring
• Understand and manage costs and profit drivers, drive Business Development, and ensure compliance with regional and national objectives, with a keen eye on market dynamics and competition.

Your Skills and Experiences

• Bachelor's Degree
• You have 5 years field sales in freight forwarding or two years of operational experience
• Experience with logistics processes and solutions

Good Reasons to Join

We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment.