IndirizzoDirector of F&B - 5* Luxury Hotel in Venice
For a 5* Luxury Hotel in Venice we are looking for a
Food & Beverage Director
Core responsibilities:
- Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- Provide a professional and courteous service at all times and ensure that all employees follow the example.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food & beverage products and services.
- Prepare/consolidate the yearly budget for the department in cooperation with the Finance Department.
- Prepare the monthly income statement for each outlet and the department as a whole, hold the monthly performance meeting with the Outlet Management.
- Attend and actively contribute to all relevant staff meetings and hotel trainings.
- Conduct daily operations briefings with the Executive Chef.
- Conduct daily or weekly Food & Beverage meetings.
- Take the necessary disciplinary actions, when needed, in accordance with local legislations.
- Ensure all departmental operations manuals are prepared and updated annually.
- Source the best available products, constantly aim to improve quality, communicate about the products both internally and externally.
- Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.
- Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
- Handle guest complaints in prompt and courteous manner.
- Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).
- Prepare a yearly marketing plan fot the department in cooperation with the Sales & Marketing Department including a competitor analysis and a revision of global trends.
- Conduct the competitor analysis through on-site inspections to assess the local food & beverage offering including both hotel outlets and stand-alone restaurants.
- Analyse the global trends by reviewing print and web based media and attend local/regional trade shows and gastranomic events.
- Maintain an active relationship with the hotel’s PR Manager in regards to hotel’s Food & Beverage outlets and events.
- Ensure that all Outlet Managers are fully aware of market needs and trends and that their product and service meet the demands.
- Coordinate with the Chef to ensure that employees are educated and aware of seasonal and new products on the market.
- Develop departmental trainers, assign training responsibilities and meet with the trainers on a monthly basis.
- Ensure that each Outlet Manager plans and implements effective outlet specific training programs.
- Assume Executive duties as assigned by the General Manager in accordance with the hotel’s duty manager roster.
- Respond to any changes within the Food & Beverage department as dictated by the hotel management.
- Act as the main point of contact to the Corporate Food & Beverage Team.
- Implement corporate policies, procedures, guidelines, traditions and initiatives.
- Ensure that all outlet concepts are followed and that alterations or reviews of concepts are brought to the attention of the Corporate Food & Beverage Team.
- Attend all corporate conference calls and the relevant regional and global Food & Beverage events.
- Provide support for the Corporate Food & Beverage Team as requested in accordance with the hotel-corporate agreement.
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