Department Manager Flagship Montenapoleone

ETRO è una casa di moda che dal 1968 rappresenta lo stile Made in Italy nel mondo. Dalla ricerca dei tessuti e dall’attenzione per i dettagli nascono capi di abbigliamento e accessori per uomo e donna di lusso, dove la passione per i viaggi e la tradizione sartoriale sono i concetti chiave di ogni collezione.
L’iconico motivo Paisley, le stampe e le trame jacquard caratterizzano capispalla, abiti, borse e calzature. Lo stile della Maison è raccontato anche attraverso una linea di profumi unisex dalle note aromatiche, floreali, speziate e legnose e da una linea di complementi d’arredo dove tradizione e contemporaneità si fondono. Dal 2022 Marco De Vincenzo ha preso il timone artistico dell'azienda.

For our flagship store in Milan Montenapoleone we are looking for a Department manager.
The Department Manager is responsible for leading and inspiring a dedicated product category team in Etro Boutique to reach maximum sales performance through a customer-centric attitude. You will lead from the shop floor, providing coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team as well as to spread the philosophy and the culture of the Brand.
Key Responsibilities:
• Promote a positive and professional team environment, through efficient communication
• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs of product category assigned to your shop department
• Lead the Team, providing coaching, feedbacks and in-store onboarding for new members
• Ensure the achievement of the department goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM strategies
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise
• Follow Company grooming, accordingly with Etro standards and policies
 

Key Requirements
• Deep passion for fashion and luxury
• Experience in a similar role within fashion retail companies
• Ability to drive and exceed individual and store result, as well as excellent commercial awareness and customers’ attitude
• Ability to adapt to different customers
• Team-playing aptitude and Leadership
• Strong communication skills
• Ability to work in a dynamic environment
• Fluent in English