Customer Support Engineer

Customer Support Engineer - Agrate page is loaded

Customer Support Engineer - Agrate

Apply locations Concorezzo, Italy time type Full time posted on Posted Yesterday job requisition id 2319094

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description

Major Responsibilities include:

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.

• Represents the company to the customer and assumes accountability for customer satisfaction with service.

• Assures operational quality of system equipment.

• Coordinates actions with customers to minimize down time.

• May provide assistance to Installation Engineers in resolving problems.

Technical skills:

• Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems to address on site customer problems.

• Excellent presentation and communication skills

• Excellent analytical and problem-solving skills

• Excellent customer relation and teamwork skills

Minimum Qualifications

• Languages: Italian, Fluent English (Both written and spoken)

• Bachelor's Level Degree or Technical High School Diploma with some experience

• Experience in semiconductor, electromedical or complex measurement systems is a plus

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

KLA is committed to creating a diverse workforce and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at to request accommodation.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.