Customer Support Engineer

Descrizione proposta:

We are looking for a Customer Support Engineer to support our customers with current and future installed tools at the customer site. We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed.
YOUR MAJOR RESPONSIBILITIES:
- Successful applicants will be formally trained at one of our award-winning training centers.
- Domestic and international travel for initial training is required.
- Responsible for customer service activities associated with updating, fixing, diagnosing and repairing highly complex capital equipment at customer sites.
- Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment
- Coordinates actions with customers to minimize down time.
- Provides assistance to Installation Engineers in resolving problems.
WHAT YOU WILL BRING:
- Certified engineer or degree from advanced technical school or ~3 years industry working experience. Technical military occupational specialties and training may be considered.
- Ability to understand and take on problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on site customer problems.
- Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
- Outstanding interpersonal communication, analytical and problem-solving skills.
- Proven track record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
- Driven to be hands-on and passionate about learning new things
- Proactive communication that facilitates seamless collaboration and address customer requirements effectively.
- Fluent in English and Italian language is a must.
- Full driver's license
WHAT WE OFFER:
- Dynamic opportunity and growth potential in the Semiconductor Industry.
- A competitive, family friendly total rewards package.
- Variable compensation components, e.g. participation in company stock purchase plan.
- Company car or car allowance.
- Award-winning training.

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.