Descrizione del lavoro
Job DescriptionResponsible for providing excellent customer front-line assistance through a variety of channels and technology to patients with diabetes and healthcare professionals, understanding their needs and following all the systems and procedures established. As an Advisor, you are focused on delivering a high quality, proactive, positive, trusted customer experience and resolving a broad range of enquiries at first point of contact.Key Accountabilities:Customer interactionQualified processing and answering of technical and marketing-oriented customer requests on the telephone and in written form from the subject area of diabetes; processing complaints in accordance with internal quality guidelines and regulatory provisions.Working with inbound related workflow objects such as tasks, action items or cases.Real-time administration of....... continua la lettura e candidati!