Indirizzo- Provide E2E payment service to agency/customer with strong customer mindset
- Handle premium collection (including cash, card and cheque payment, direct bank in...)
- Perform verification and AML review (such as large payment transactions)
- Communicate and follow up with agency in a timely manner to obtain relevant/ additional documents for review purpose
- Resolve enquiry related to payments with our agency/customer by all means (e.g. counter, email)
- Work rotation at different locations of Cashier Centre may be required when necessary
- Willing to work overtime and under pressure especially during month-end / lapse cycle and campaign periods to support new business growth
- Cooperate with team members and others to achieve desired results and support business needs
- Support other daily administration duties when necessary
Your Profile
- F.5 graduate or above (tertiary education is an advantage)
- At least 2 years of relevant experience in cash collection with banking /insurance background is an advantage
- Good command of spoken and written English , Cantonese, Putonghua
- Good sense of number and familiar with MS Word (English), Excel and good at data input
- Strong self-initiative, flexible, well-organized, attentive to details, responsible and able to work under pressure
- Good communication skills and problem solving skills
About AXA
We always start with our customers
As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.
Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.
About the Entity
ABOUT AXA HONG KONG AND MACAU
AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.
As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.
At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.
We embrace our responsibility to be a force for good to create shared value for our community. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services. For example, the Mind Charger function on our holistic wellness platform “AXA BetterMe”, which is available via our mobile app Emma by AXA, is open to not just our customers, but the community at large. We will continue to foster social progress through our product offerings and community investment to support the sustainable development of Hong Kong and Macau.
AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.
What We Offer
We offer excellent career prospects and attractive remuneration package to the right candidates.
