Customer Care Advisor

http://www.rickowens.eu

- TO ASSIST CUSTOMERS VIA EMAIL OR PHONE WITH ANY ISSUES RELATED WITH THEIR ORDERS OR RETURNS, FOLLOWING THE CUSTOMER CARE STANDARDS FOR EXCELLENCE - COMPANY DNA AND COMMUNICATION STYLE MUST BE FOLLOWED IN ALL FORMS OF EXCHANGES WITH CUSTOMERS - HELP CUSTOMERS TO REGISTER ONLINE AND/OR TO PROCESS THEIR ORDERS - TAKE CARE OF INVOICING / SHIPMENTS / CUSTOM ISSUES - DEAL WITH COMPLAINTS AND HANDLE CUSTOMERS WITH PROFESSIONALISM, THE MAIN GOAL WILL ALWAYS BE TO TURN DIFFICULT SITUATIONS INTO A POSITIVE OUTCOME - PROCESSING ALL INCOMING ORDERS - ASSIST FINANCE DEPARTMENT WITH CUSTOMERS ON SECURITY CHECKS - ACTIVE USE OF ORDER TRACKER AND ORDER DATABASE - IDENTIFY WAYS TO PERSONALIZE THE EXPERIENCE OF EVERY CUSTOMER, WHENEVER POSSIBLE - WORK CLOSELY WITH OTHER DEPARTMENTS TO ENSURE ISSUES AFFECTING CUSTOMER ORDERS OR RETURNS ARE RESOLVED - REPORTING WEEKLY TO THE SM ALL NEEDS, ISSUES, ETC OF THE CUSTOMER IN ORDER TO DEFINE THE NECESSARY ACTIONS TO SATISFY THE CUSTOMERS

WE ARE CURRENTLY EXPANDING OUR CUSTOMER CARE TEAM AND SEEK TO RECRUIT FOR A TALENTED INDIVIDUAL WITH A REAL PASSION FOR IMPECCABLE CUSTOMER CARE.
THE OPPORTUNITY IS FOR A:
CUSTOMER CARE ADVISOR
WHO HAS FULL COMMAND OF ENGLISH AND ITALIAN, SPOKEN AND WRITTEN.
 
OTHER IMPORTANT SKILLS ARE:
 
- PREVIOUS CUSTOMER CARE EXPERIENCE IN AN
E-COMMERCE
- KNOWLEDGE OF WORLDWIDE INVOICING / SHIPPING / CUSTOMS
- GOOD TEAM PLAYER AND GREAT ORGANIZATIONAL SKILLS
- MUST DEMONSTRATE AN APPRECIATION AND UNDERSTANDING OF THE IMPORTANCE OF CUSTOMER CARE FOR THE BUSINESS
- EXCELLENT COMMUNICATION SKILLS, KNOWS HOW TO BUILD A RELATIONSHIP WITH CUSTOMERS
LOCATION: ITALY