Indirizzo Overview
As a Client Communication Manager specializing in Data and Analytics, you will be responsible for effectively communicating complex technical information to clients in a clear and concise manner. You will serve as a bridge between our data and analytics team and our clients, ensuring that communication channels remain open and that client needs and expectations are met. This role requires a deep understanding of data and analytics concepts, excellent communication skills, and the ability to translate technical jargon into layman's terms.
Essential Duties and Responsibilities:
1. Client Communication: Serve as the primary point of contact for Client Communication regarding data and analytics projects. This includes answering queries, providing project updates, and addressing any concerns or issues that arise.
2. Technical Translation: Translate complex data and analytics concepts into clear and understandable language for clients with varying levels of technical expertise. This includes creating presentations, reports, and other communication materials tailored to the audience.
3. Requirement Gathering: Work closely with clients to understand their data and analytics needs, gathering requirements and ensuring that project goals are aligned with client expectations.
4. Project Management Support: Assist in project management activities, including coordinating with internal teams to ensure timely delivery of data and analytics solutions, managing project timelines, and tracking progress.
5. Training and Education: Provide training and educational sessions to clients to help them understand the data and analytics solutions implemented, including best practices for data interpretation and utilization.
6. Feedback Collection: Gather feedback from clients regarding their experience with data and analytics solutions, identifying areas for improvement and implementing necessary changes.
7. Documentation: Maintain accurate documentation of Client Communications, project requirements, and any changes or updates throughout the project lifecycle.
Your Profile
1. Proven experience in a client-facing role, preferably (but not required) in a data or analytics environment.
2. Medium to Strong- understanding of data and analytics concepts, including data modeling, data visualization and statistical analysis.
3. Excellent communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
4. Strong project management skills, including the ability to prioritize tasks, manage timelines, and coordinate with cross-functional teams.
5. Attention to detail and the ability to work independently as well as part of a team.
Educational Attainment
• Business Management or other related management courses
About AXA
A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.
About the Entity
Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.
AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.
AXA now offers a complete range of products for all its customers’ insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.
AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.
AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.
The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.
What We Offer
Please visit www.axa.com.ph/careers for more information.
