Back Office Specialist - Cat. Protetta

We are looking for a Back Office Assistant for our store. Through the passion for the brand and professionalism he/she will be responsible for effectively and efficiently managing all aspects of the store’s administrative, analytical and accounting activities.
He/she will act as a reference point for the store and the Finance office in terms of transactions’ accuracy and discrepancies’ checks. He/she will also facilitate procedures and communications between the store’s Cash Team and the company’s Finance and Accounting Offices.

Key Accountabilities 

• Process and report the daily banking and cash closure from the previous business day to the store management team and Finance office
• Check and ensure transactions’ accuracy
• Inform Finance/Accounting Teams on any discrepancy
• Take care of store deposits and reconciliations
• Update “end of day” reports and monthly reports, ensuring balance between “open” and “closed” clients
• Monitor and ensure the correct management of all store credits
• Supervise distant sales and guarantee the orders forms are correctly filled in. He/she also verifies that all the bank and personal details are correct, in order to avoid that payments get blocked
• Act as a reference point for any delivery and order issue: liaise with couriers, conduct investigations and ensure refunds when needed
• Being able to manage Daigou remotely
• Ensure all sales to buyers are included in the store Team Sales pool
• Be the store expert for Jasper and SAP systems for all accounting reports and activities
• Train Cashiers on national and local legislations and company’s accounting/financial policies
• Prepare and update weekly/monthly sales staff KPIs reports
• Complete any other administrative tasks as required by the Store Management team
• Support the store management in planning the team rotation
• Collaborate with different internal and external stakeholders (Store Management, Corporate Offices, Providers, etc.)

Key Requirements

• Highly committed to Gucci brand and strong motivation for a store-based role
• Strong attention to details
• Willing to work with people with patience, empathy and adaptability
• Team player and hard-working approach
• Excellent organization and communication skills
• Strong analytical skills and problem-solving mindset
• Good command of Microsoft Office package (knowledge of Jasper and SAP will be considered as a plus)
• Accounting educational background is preferred
• Fluent in Italian and English