Automation It Support Specialist

E-Services, the IT Company of the De’Longhi Group, is looking for an Automation IT Support Specialist.
The Automation IT Support Specialist provides technical and project support for the Plant IT applications and daily activities. He/she gives assistance for the incident management, problem resolution and change management, in order to reach the manufacturing goals, minimizing the loss of production due to IT related issues. He/she provides to the business lines IT support, in cooperation with Manufacturing Engineering, Production Control and Quality Control.

Main Responsibilities:
- Perform implementation and 1st level support of mission critical plant applications. This includes a functional knowledge of all plant applications used by local plants, ability to troubleshoot system issues, manage and/or configure application and application access;
- Provide daily assistance to the facility for system and software related issues.

Job Profile

Qualifications:
- Bachelor in Computer Science, Computer Engineering;
- Knowledge of the C # programming language;
- Knowledge of machine monitoring, performance and quality systems, component tracking, engineering systems and identification systems is a plus;
- Knowledge of IT manufacturing system applications and plant support is a plus.

Skills:
- Analyze, develop solutions, and resolve issues to minimize or eliminate user or system downtime;
- Ability to problem solve individually and within a team, ability to make timely decisions;
- Knowledge and experience with computer software, related equipment and networking, SQL Server, database management;
- Plant operations knowledge (processes / systems);
- Fluent in English.

Benefits:
- Open to an hybrid way of working
- Flexible time and one day-off per month
- Company restaurant
- Technical and soft training

We are an Equal Opportunity Employer, we reject and condemn any form of discrimination including discrimination based on age, gender, sexual orientation, health, race, nationality, cultural background, political opinions and religious beliefs, and membership of associations and trade unions.