Application Service Management Officer

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

·        State-of-the-art Data Technology to drive customer experience.

·        State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks.

·        High-Performing Global Team for stronger partnerships with AXA entities

Job position pitch 

If you are as enthusiastic as we are about the new opportunities in Application Service Management, then we have the right position for you. We need Application Service Management Officer like you to make the difference and crack the pitfalls in our ambitious but disciplined journey to expand our team of specialist supporting AXA Strategy and guidelines in the Risk Management area.

Where will you be in the organization?

The division 

Group Technology Operations (GTO)aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.

The department / team

You will join the Corporate Functions Global Products department. In its “IT for Business” duty, our department designs, builds and operates end user global applications in the domain of Corporate & Support Functions, organized in 24 products within 6 lines of products (Finance, Investment, Procurement, Risk Management, HR/Communication, Compliance).

Our main mission is to be the preferred partner of the Business families in Corporate Functions while ensuring excellence and consistency across our products in:

·        Implementing, operating and managing Group and/or Global Solutions

·        Delivering advisory services in answer to Business requirements and stakes

·        Leveraging a market leading right-shored delivery model

·        Continuously integrating customer centricity, efficiency, innovation & technology in our operating model

You will integrate a high performing team of ~200 experts, mainly located in France and Portugal (and supported by offshored managed services), with a strong focus on delivery, collaboration, commitment and value creation, where you will have the opportunity to learn and develop yourself in cutting-edge technologies and engage in activities that relate directly with business processes and functions, working together with the colleagues from the Group Corporate departments.

About the job

Job purpose 

Our department is committed to offering to our customer entities cloud-based solutions that run with the expected performance and robustness, while being efficient and cost-effective. As an Application ServiceManagement Officer, you will play a pivotal role in driving this, by managing and balancing the business requirements and technical needs with the expected quality and respective costs, considering the growing platform footprint and the evolving business solutions strategy.

Main missions 

Your responsibilities include:

•    Supervise the overall team delivery.
•    Plan, prioritize, follow the Dev team delivery.
•    Ensuring that applications are secure, reliable, and meet business requirements.
•    Manage and improve existing delivery processes.
•   Support the ongoing nearshoring strategy deployment.
•   Coordinate with stakeholders (Group Risk Management team, Infrastructure, architecture, cloud brokers, 19 entities...) to ensure alignment on the solution.
•   Ensure AXA security standards are applied on the development scope.
•   Build and maintain delivery KPI’s.
•   Attend to the relevant governance bodies and report on Delivery KPI’s.
•  Ensuring that applications are properly documented and supported.

About you

We are looking for someone with the following experience and skills: 

Experience 

• Degree in Computer Science or Information Technology.
• More than 5 years in consulting, in process and IT implementation in international context, with multi-location teams.
• English: Fluent

Technical skills 

• Strong technical background, experience with C# or R Language. 
•  Experience managing software development projects.
•   Good knowledge in using cloud APIs.
•   Good knowledge of cloud frameworks.
•   Be keen about security when coding (SonarQube,).
•   Knowledge in developing CI/CD pipelines.
•   Azure Cloud, microservices architecture, Azure DevOps, GIT

Soft skills / transversal skills 

• Excellent communication skills.
•   Attentive, available, and reliable with good team spirit.
•   Proactivity and results orientation (be able to propose new ideas to optimize services and costs.)
•  Degree in a relevant area, such as, Computer Science, Management.
•   Insurance, Risk Management

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

We offer exciting opportunities for career development and expertise consolidation, promoting internal mobility, comprehensive training offers and mentoring programs.

Leader mondial de l’assurance et de la gestion d’actifs,  AXA aide  ses 100 millions de clients à traverser les petites et grandes difficultés de la vie et les accompagne dans la sécurisation de leurs projets. Pour aider ses collaborateurs dans leur mission, AXA se donne comme priorité de prendre soin d’eux.  Ainsi, en rejoignant AXA France vous travaillerez dans une entreprise responsable, offrant une véritable culture d’expertise, accélérant le développement des compétences de chacun, proposant une rémunération attractive et une évolution régulière. Pour vous, nous réinventons notre métier.

AXA évolue pour devenir une entreprise durable axée sur la technologie et, à AXA Group Operations, nous sommes l’un des principaux moteurs de cette transformation.

Nous favorisons l'évolution de notre modèle commercial dans le secteur des assurances grâce à la technologie et à l’innovation, pour garantir sa mise en œuvre concrète rapide au niveau global, avec des conseils et une exécution de grande qualité. Nous sommes présents dans 17 pays avec des équipes engagées et hautement qualifiées. Nous mettons à profit la technologie, les données, l'approvisionnement, la sécurité et l'allocation des investissements de manière globale, mais nous réalisons également des économies d'échelle et des synergies lorsque cela est nécessaire.

Chez AXA Group Operations, nous voulons être reconnus dans trois domaines  :

• Une technologie de pointe en matière de données pour améliorer l'expérience client
• Un système d'achat et d'approvisionnement de pointe pour accroître notre efficacité et mieux gérer nos risques
• Une équipe globale et hautement performante pour des partenariats renforcés avec les diverses entités d’AXA

Nous célébrons l'expertise, la diversité culturelle et la créativité de plus de 8 000 employés de par le monde.  Nous nous engageons à assurer l'égalité des chances en matière d'emploi (parité hommes-femmes, communauté LGBT+, personnes handicapées ou personnes d'origines diverses) et à promouvoir la diversité et l'inclusion en créant un environnement de travail où tous les employés sont traités avec dignité et respect, et où les différences individuelles sont valorisées.