Application Manager – Delegated

Application Manager

UK, London

An Application Manager will support the coordination and running of development, production support and maintenance activities for one or more applications under a Delivery Team. S/he will report to the Delivery Lead.

Reporting to the Delivery Lead, the Application Manager will have operational and administrative responsibility for developers and have operational responsibility for matrixed resources (Analysts, PMs, etc.) that support their application suite.

DISCOVER  your opportunity

What will your essential responsibilities include?

• Guides developers and support teams on project execution, issue resolution, and provide escalation framework via governance
• Work to educate customers on best use of product and support sympathetic change to the product, clearly articulating trade-offs, and risks
• Key conduit between Delivery Team and wider orgranisational standards, structures, and processes
• Work with business and information security to identify security risks and finding solutions, including risk acceptance
• Build effective relationships and networks to help navigate the organisation to support the team in delivering change
• Support internal and external audits to ensure services are delivered in a controlled fashion without undue risk to the company
• Work with Technical Architect in defining, analysing, planning, measuring, and improving product availability and continuity.
• Manage service levels to ensure all commitments are met and any variances mitigated to reduce impact on overall cost, schedule, quality for business needs
• Identify and prioritize proactive maintenance action items and support impact assessment of environmental changes
• Review and prioritize product defects
• Estimate work requests at various levels of confidence and manage estimates against actuals to ensure change controls are appropriately managed
• Identify and champion improvement opportunities
• Raise Statements of Work and/or Service Level Agreements with application development vendors for specific developments & changes with input from Program/Project Managers, Analysts, Solution Architects and Product Owners
• Implements SLA / KPI alignment across the full SDLC for each SOW / SLA
• Maintain positive relationship with suppliers in pursuit of company’s best interests
• Manage risk to deliver on service levels commitments and project milestones
• Serve as a point of escalation for risks and issues, supporting the team in overcoming operational and technical blockers
• Govern internal change processes and development documentation
• Balance demand and capacity
• Work to minimize impact of changes to project costs/P&L

You will report to the Delivery Lead.

SHARE your talent

We’re looking for someone who has these abilities and skills:

• Familiarity with multiple application delivery models including Agile, iterative and waterfall
• Experience of managing both internal development teams and external software vendors
• Able to develop Knowledge Management strategy for applications
• All outsourced work performed on applications in the group performed under a fully vetted contract in alignment with Procurement processes, including Security and Legal requirements
• Expert level experience in planning and executing complex, large scale initiatives or operational area.
• Budget, supply, and resource management for IT application development services
• Significant leadership experience (8+ years) in IT with knowledge / skills for leading multi-disciplined technology teams
• Effective communication skills, particularly on key matters relating to the application grouping to stakeholders
• Risk identification and mitigation
• Stakeholder management
• Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance, and setting realistic timescales
• Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability