Workday Application Analyst

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We are recruiting for an Application Analyst who will be part of our HR Solutions Support Team.  This team is responsible for delivering end user support across our HR platforms, with Workday as our core HCM.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the perfect environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do as an HR Solutions Support Application Analyst?

The Application Analyst will take charge of supporting the business and end users across our HR platforms throughout the entire employee life cycle.

You will need to work closely with the HR Solutions Delivery team during regular development and SaaS releases. The Application Analyst will also use their knowledge of business-as-usual application use to feed into our development roadmap.

The Application Analyst would be expected to support our HR tools in the following ways:

• Liaise with colleagues in response to 2nd line helpdesk incidents and requests through email, voice and video calls; empowering users and working with the wider company.
• Work with HR to document their processes, and help locate opportunities for improvement.
• Ensure application security is well maintained and that roles are routinely reviewed, making sure that permission levels are appropriate.
• Develop and maintain subject matter expertise to inform decisions and approaches taken by business stake holders, project and BAU-support teams.
• Identify trends in incoming tickets, and use this data to constantly improve our service model and self-service information.
• Work with the HR Solutions Delivery team to ensure all development and improvements are reported and understood prior to handover into BAU support.

What makes you the ideal candidate for this role?

We have a strong preference towards candidates who have extensive experience supporting Workday in a technical capacity and are looking for someone with a high level of communication and IT skills. In addition to this we're looking for:

• Bachelor's degree or relevant professional qualifications and/or experience.
• Appropriate industry - standard certification or at least 3 years' experience in 1st/2nd line support or HR Operations
• Experience of one or more of the following are not required but is an advantage: eArcu, Appreciate
• Strong analytical, problem - solving and conceptual skills.
• Exceptional written and verbal communication skills, able to adapt to both technical and non - technical audiences. The post-holder must be fluent in written and spoken English.
• Ability to work well on cross - functional project teams and foster team unity to tasks.
• Knowledge of, and experience of working within the ITIL framework.
  

Please refer to attached JD for further details on the role.